Partner Program Guide
Resell BigMind 2.0 Under Your Own Brand
Why Resell BigMind?
BigMind 2.0 is designed from the ground up for the channel. Whether you're an MSP, VAR, or IT consultant, the partner program gives you a complete backup product to sell under your own brand with attractive economics and minimal support overhead.
Five Reasons to Partner
- High Margins. Wholesale discounts up to 50% off retail. You set your own retail prices — keep the difference.
- Full White-Label. Your logo, your colors, your domain. Customers see your brand, not ours.
- Sticky Product. Backup is mission-critical. Once deployed, customers rarely switch — giving you predictable, recurring revenue.
- Low Support Burden. The platform is self-service for end users. Most customers never need your help after initial setup.
- Competitive Edge. AI-powered features, WORM compliance, and medical imaging tools let you sell capabilities competitors can't match.
Partner Tiers
Six tiers accommodate partners of every size, from solo consultants to large MSPs. Your tier determines wholesale pricing — the greater your commitment, the deeper your discount.
| Tier | Monthly Fee | Credits | Custom Domains | Discount |
|---|---|---|---|---|
| Explorer | $0 | $0 | 0 | 0% |
| Starter | $300 | $300 | 1 | 10% |
| Growth | $800 | $800 | 1 | 20% |
| Business | $1,500 | $1,500 | 2 | 30% |
| Scale | $4,000 | $4,000 | 3 | 40% |
| Enterprise | $8,000 | $8,000 | 100 | 50% |
How credits work: Your monthly fee converts 1:1 into credits. Credits are consumed by customer subscriptions at wholesale rates. Example: A Growth partner ($800/month) can provision ~46 Standard users at wholesale pricing ($17.28/user retail → $13.82/user wholesale after 20% discount).
Free trial available: New partners get a 14-day trial at Starter tier with $200 in free credits — enough to provision test customers and evaluate the platform risk-free.
White-Label Capabilities
Every paid partner (Starter and above) can fully brand the platform as their own. Customers never see the BigMind or Genie9 name.
What You Can Customize
- Company Branding — Logo, favicon, brand colors, and tagline applied globally
- Custom Domain — Serve the platform from
backup.yourdomain.comvia CNAME - Login Page — Branded login with your marketing message and imagery
- Email Templates — All automated emails (welcome, alerts, reports) use your branding
- Customer Portal — Branded dashboard for your end users
- Legal Documents — Custom Terms of Service and Privacy Policy
- Download Agent — Branded desktop agent installer
Flexible Pricing Control
You set your own retail prices independently from wholesale costs. The pricing configuration wizard lets you define monthly and annual rates for each plan, choose which plans to offer, and set storage add-on pricing. Margins are entirely in your control.
What's Included
Customer Management
A dedicated dashboard to onboard customers, manage subscriptions, monitor storage usage, and view billing. Bulk operations support provisioning multiple users at once.
Analytics & Reporting
- Revenue tracking and billing history
- Storage consumption trends
- Customer health metrics (active devices, backup status)
- Export data to CSV for your own reporting
Billing & Payments
- Automated monthly or annual billing
- Stripe integration for payment processing
- Invoice generation and payment history
- Subscription upgrades/downgrades handled automatically
Getting Started
From signup to your first customer in four steps:
| Step | Action | Details |
|---|---|---|
| 1 | Sign Up | Create your partner account at bigmind.io. Start with a free Explorer account or the 14-day Starter trial. |
| 2 | Configure | Upload your logo, set brand colors, configure your custom domain (Starter+), and set retail pricing. |
| 3 | Learn | Review the product documentation, set up a test customer account for yourself, and explore all features. |
| 4 | Launch | Create your first real customer, deploy agents to their devices, and start billing. Typical time: under 1 week. |
Support Resources
| Resource | Details |
|---|---|
| Technical Support | support@genie9.com — 4-hour response SLA (business days) |
| Sales Inquiries | sales@genie9.com — pre-sales questions, demos, custom deals |
| Partner Success Manager | Assigned after 10 customers or Business tier signup |
| Escalation Path | Self-service → Email support → Partner success manager → Technical escalation |
Ready to start? Visit bigmind.io/partners to create your partner account, or contact sales@genie9.com for a personalized walkthrough.