Nygma App Licence (EULA)
Last updated: October 26, 2026
This End User License Agreement (“EULA”) is between you and Genie9 LTD, 3 Shortlands, London W6 8DA, United Kingdom (“Genie9”, “we”, “us”). It covers the Nygma apps for Android and iOS and the Nygma web app (the “App”). By downloading, installing or using the App you agree to it. If you do not agree, do not install or use the App.
Your use of the Nygma service is governed by the Terms of Service, which form part of this EULA — including its rules on acceptable use, payments, our liability (capped as set out in its section 17) and disputes. The Privacy Policy explains how we handle personal data.
1. Your licence
If you follow this EULA and the Terms of Service, Genie9 gives you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the App on devices you own or control, only to use the Nygma service. You must be at least 16 years old. The App is licensed, not sold: Genie9 and its licensors keep all rights not expressly given to you. Some parts of the App are open-source software, licensed under their own terms.
2. What you must not do
- copy, modify, translate or create derivative works of the App;
- reverse engineer, decompile or disassemble the App, or try to derive its source code, except where the law allows this despite this restriction;
- rent, lend, sell, sublicense or distribute the App, or remove any notice from it;
- get around or interfere with the App’s security, plan limits, or payment or licence checks; or
- use the App to break the law or the Terms of Service, or to build a competing product.
3. Updates and support
We may release updates, which may install automatically depending on your device settings, and we may stop supporting older versions, operating systems or devices at any time. This EULA applies to every update. We provide support by email at support@genie9.com on a best-effort basis; except where the law requires, we have no obligation to provide maintenance, support or updates.
4. Encryption, passwords and your data
The App encrypts your files and chats on your device. We cannot reset your drive passwords, PINs or recovery phrases or recover your data; if you lose them, your data is lost for good and we are not responsible. Keep your own copies of important data. Features such as Duress mode, disappearing messages and “Delete for everyone” work as you set them and are not guarantees (Terms of Service, section 5).
5. Ending this licence
This licence ends when you or we end your use of Nygma under the Terms of Service, or if you break this EULA. You must then stop using the App and delete it. Sections 4, 6 and 8 continue to apply.
6. Apple App Store terms
This section applies if you got the App from the Apple App Store. If it conflicts with anything else in this EULA, this section applies.
6.1 Agreement with Genie9, not Apple
This EULA is concluded between you and Genie9 only, and not with Apple Inc. (“Apple”). Genie9, not Apple, is solely responsible for the App and its content.
6.2 Scope of licence
Your licence is a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
6.3 Maintenance and support
Genie9 is solely responsible for any maintenance and support for the App, as set out in this EULA or as required by law. Apple has no obligation whatsoever to provide any maintenance or support services for the App.
6.4 Warranty
Genie9 is solely responsible for any product warranties, express or implied by law, to the extent they are not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are Genie9’s responsibility, subject to the limits in the Terms of Service.
6.5 Product claims
Genie9, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation.
6.6 Intellectual property claims
If a third party claims that the App, or your possession and use of it, infringes that third party’s intellectual property rights, Genie9, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
6.7 Legal compliance
You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
6.8 Developer name and address
Questions, complaints or claims about the App: Genie9 LTD, 3 Shortlands, London W6 8DA, United Kingdom — legal@genie9.com, or support@genie9.com.
6.9 Third-party terms
You must comply with applicable third-party terms when using the App, for example your wireless data service agreement.
6.10 Third-party beneficiary
You and Genie9 agree that Apple and Apple’s subsidiaries are third-party beneficiaries of this EULA, and that, once you accept this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary.
7. Google Play
If you got the App from Google Play, the Google Play Terms of Service also apply to it. Google is not a party to this EULA and is not responsible for the App. Purchases made through Google Play are billed and refunded by Google (Terms of Service, section 6).
8. General
The disclaimers, limits of liability, governing law (England and Wales) and dispute terms in the Terms of Service apply to this EULA. We may change this EULA by publishing a new version here, and will tell you in the app or by email if a change is significant. Except for Apple and its subsidiaries under section 6.10, no one other than you and Genie9 may enforce this EULA.
Contact us
Support: support@genie9.com
Privacy: privacy@genie9.com
Data Protection Officer: dpo@genie9.com
Legal and copyright: legal@genie9.com
Abuse and child safety: abuse@genie9.com
Genie9 LTD · company number 08669198 · 3 Shortlands, London W6 8DA, United Kingdom