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Skip Navigation LinksHomepage Support FAQs Knowledge Base
1. How do I purchase if I don't want to purchase online?
2. Are free upgrades included in the purchase price?
3. I lost my serial number. Where can I find it?
4. I need to re-install the software. How do I get a new copy?
5. Can I install your software on more than one computer?
6. Is there a student/educational discount available?

1. How do I purchase if I don't want to purchase online?

Complete options for purchasing are listed here.
 

2. Are free upgrades included in the purchase price?

Yes. All maintenance upgrades are free.

For example, if you purchased Genie Backup Manager 7.0 or 7.0.116.287 etc, you will be registered as a Genie Backup Manager 7.x customer. This means that any maintenance updates that are released (e.g.., 7.0.123.295, 7.0.219.389… 7.9) are included free of charge. Maintenance upgrades are minor versions that are released between major versions mainly to fix bugs, and include minor new features.
If a major upgrade is released (e.g., Genie Backup Manager 8.x), you will be required to pay a small upgrade fee to upgrade from Genie Backup Manager 7.x to 8.x. Please note: A major upgrade is upgrading from 1.x to 2.x, or 2.x to 3.x, and so forth. Major upgrades include significant new feature additions, and may include changes to the graphical user interface (GUI) etc.

Please Note: A major upgrade is upgrading from v1.x to v2.x, or v2.x to v3.x. Major upgrades include significant new feature additions, and may include changes to the Graphical User Interface. Maintenance upgrades are minor versions that are released between major versions mainly to fix bugs, and include minor new features.

 

3. I lost my serial number. Where can I find it?

Serial number locator form
 

4. I need to re-install the software. How do I get a new copy?

You can download evaluation versions from here. Once you have the evaluation program installed use your existing registration serial number to register the program. If you don't have your serial number you can find it here.
 

5. Can I install your software on more than one computer?

Our software license agreement for a single user license allows the use of the registered program on only ONE computer. If you wish to install on one Desktop and one Laptop, you may purchase two licenses at a special Discounted Offer. Learn more about our offers or contact Sales at Sales@genie9.com

If you need to purchase additional licenses, you can do so online at our Online Store

 

6. Is there a student/educational discount available?

We offer competitive student/educational discounts on top of our volume discount prices. Educational discounts are listed here.