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The instruction at "0xXXXXXX" referenced memory at "0xXXXXX". The memory could not be "read".

At runtime errors, crash of GBM, or at first run

Perform Clean uninstall by following these steps:

  1. Delete the following key from registry
    Start > Run > regedit > HKEY_CURRENT_USER\Software\Genie-Soft
  2. Delete the following folders:
    1. Drive:\Program Files\Genie-Soft
      For LaCie editions delete:
      C:\Program Files\LaCie\GBAPPLICATION
    2. Drive:\Documents and Settings\%username%\Application Data\Genie-Soft\
    3. Drive:\Documents and Settings\All Users\Application Data\Genie-Soft\
  3. Reinstall the product, you can download the latest builds from the following link:

All GBM products

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