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1. How do I purchase if I don't want to purchase online?
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Complete options for purchasing are listed here.
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2. Are free upgrades included in the purchase price?
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Yes. All maintenance upgrades are free.
For example, if you purchased Genie Backup Manager 7.0 or 7.0.116.287 etc, you will
be registered as a Genie Backup Manager 7.x customer. This means that any maintenance
updates that are released (e.g.., 7.0.123.295, 7.0.219.389… 7.9) are included
free of charge. Maintenance upgrades are minor versions that are released between
major versions mainly to fix bugs, and include minor new features.
If a major upgrade is released (e.g., Genie Backup Manager 8.x), you will be required
to pay a small upgrade fee to upgrade from Genie Backup Manager 7.x to 8.x. Please
note: A major upgrade is upgrading from 1.x to 2.x, or 2.x to 3.x, and so forth.
Major upgrades include significant new feature additions, and may include changes
to the graphical user interface (GUI) etc.
Please Note: A major upgrade is upgrading from v1.x to v2.x, or
v2.x to v3.x. Major upgrades include significant new feature additions, and may
include changes to the Graphical User Interface. Maintenance upgrades are minor
versions that are released between major versions mainly to fix bugs, and include
minor new features.
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3. I lost my serial number. Where can I find it?
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Serial number locator form
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4. I need to re-install the software. How do I get a new copy?
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You can download evaluation versions from here.
Once you have the evaluation program installed use your existing registration serial
number to register the program. If you don't have your serial number you can find
it here.
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5. Can I install your software on more than one computer?
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Our software license agreement for a single user license allows the use of the registered
program on only ONE computer. If you wish to install on one Desktop and one Laptop,
you may purchase two licenses at a special Discounted Offer. Learn more about our
offers or contact Sales at Sales@genie9.com
If you need to purchase additional licenses, you can do so online at our Online Store
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6. Is there a student/educational discount available?
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We offer competitive student/educational discounts on top of our volume discount
prices. Educational discounts are listed here. |
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