Genie9 (Formerly Genie-soft) Support | Contact Technical | Backup and Restore Solutions

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Contact Genie9 Support

You can contact the support team at Genie9 using the helpdesk tickets system. Users must be registered in My Account (available for both registered and non registered users).

Knowledge base

In the meantime, we have made a number of Knowledge Base resource articles available to you online which could help you resolve your problem . Read Knowledge Base

FAQs

Please also take the time to review the most commonly asked Questions below:

I lost my serial number. Where can I find it?

To retrieve lost registration codes for any of the Genie9 software titles; Login to My Account > Manage License Keys

I forgot my password to My Account and cannot login. What should I do?

Place your email address here. You will receive an email with a link to reset your password and another email will be sent with your new password

I keep getting a pop saying my trial period ended and my software won't register.

Please get your key from My Account > Manage License Keys. Then make sure to place your key in the correct registration box for the purchase application

How to Register:

Genie Timeline Home 2.1
Genie Timeline Pro 2.1
GBM Home/Pro 8
GBM Server 8
Genie Archive for Outlook
Genie Mail Backup